Terms and Conditions

My Trade Cover Pty Ltd ABN 44 662 186 389 Trading as: Made Real Website: madereal.com.au Effective date: 4 September 2026 Version: 2026-09-04.1 Contact: [email protected]

1. Who we are

My Trade Cover Pty Ltd operates madereal.com.au and the project intake, discovery and delivery services offered through it.

“Made Real” is the name under which we present those services. Made Real is not a separate legal entity.

When these Terms refer to “Made Real”, “we”, “us” or “our”, they mean My Trade Cover Pty Ltd.

My Trade Cover Pty Ltd is the party you contract with.

Our Privacy Policy applies to how we collect, use, store and disclose personal information in connection with Made Real.

Our Privacy FAQ is provided as a plain-language explanation of our privacy practices. It does not override these Terms or the Privacy Policy.

2. How the service works

Made Real operates in stages.

Stage 1 — Tell us what you want

You can tell us what you want built by using our AI-assisted conversation or by completing our project enquiry form.

The information you provide may be converted into a written project brief.

There is no charge for submitting an enquiry.

Stage 2 — Initial review

We review the information you provide and aim to respond within one business day with:

This initial review is provided without charge.

Stage 3 — Paid specification

If we offer the specification service and you choose to proceed, we prepare a written specification describing the proposed project.

The specification stage is a separate paid service.

Any software development, website development, implementation or other build work that may follow is governed by a separate written agreement covering its own scope, price, timeline and other commercial terms.

Submitting an enquiry, using the AI assistant, receiving our initial review or purchasing a specification does not require either party to proceed with a later build.

3. When a paid contract begins

No paid contract is created merely because you:

A contract for the paid specification stage is formed only when:

  1. we offer the specification service to you;
  2. you are given access to these Terms;
  3. you accept these Terms; and
  4. we successfully receive the discovery fee.

Until those steps occur, neither party is committed to paid work.

4. Discovery fee

The fee for the specification stage is $30 AUD, payable before work begins.

As at the date of these Terms, My Trade Cover Pty Ltd is not registered for GST and GST is therefore not added to the discovery fee.

If our GST registration status changes, the price displayed before payment will state whether GST is included.

The discovery fee covers the preparation and delivery of the written specification.

If you enter into a separate build agreement with us within 30 days after we deliver the specification, we may credit the $30 discovery fee against the amount payable under that agreement.

Unless expressly stated otherwise in the later build agreement, the credit does not create any obligation on either party to proceed with a build.

5. Payment

The discovery fee must be paid using the payment method made available by us at checkout or otherwise provided by us.

We do not begin the paid specification stage until payment has been successfully authorised or received.

If payment fails, is reversed, disputed or charged back, we may suspend or stop work until the payment issue is resolved.

Where payment is processed through a third-party payment provider, that provider may separately process payment information in accordance with its own terms and privacy practices.

We do not intend to store full payment-card details ourselves.

6. The AI assistant

The Made Real AI assistant is an intake and discovery tool.

Its purpose is to help understand what you want and organise that information into a useful brief.

The AI assistant is not authorised to:

AI responses may contain errors, omissions or misunderstandings.

Any price, delivery date, project scope or other binding commercial commitment must be confirmed by us in writing.

The AI conversation may be used as source material when preparing a brief or specification, but the conversation itself does not determine the contractual scope of any paid work.

7. What we need from you

You must ensure, to the best of your knowledge, that the information you provide to us is accurate and not misleading.

You must not knowingly provide:

If you provide information about another person, an employer, a client or another organisation, you confirm that you are authorised to provide that information for the purpose of the enquiry.

You must also have the right to provide any documents, designs, content, branding, source material or other intellectual property you send to us.

You must not use Made Real:

We may decline to offer or continue a project where permitted by law, including where we consider the project unsuitable, outside our capabilities or inconsistent with our policies.

8. Acting for another organisation

If you use Made Real on behalf of a company, business, employer, client or other organisation, you confirm that you are authorised to:

9. Your material

You retain ownership of the material you provide to us.

This may include:

You give us permission to use that material as reasonably necessary to:

10. Your specification

Once the discovery fee has been paid, you may keep, use, copy and share the completed specification.

You may provide it to another developer or service provider if you decide not to proceed with Made Real.

We retain ownership of any pre-existing or reusable:

that we use to prepare the specification.

To the extent any of our reusable material is incorporated into the specification, we give you a perpetual, non-exclusive licence to use that material as part of the specification for your project.

Ownership of software, websites, source code, designs or other material created under a later build agreement will be dealt with in that separate agreement.

11. Briefs, conversations and agreed scope

Your enquiry form, AI conversation, emails and other preliminary communications may be used as source material when we prepare your specification.

They do not themselves constitute the final contractual scope of a later software or website build.

For the specification stage, the deliverable is the written specification we provide.

For any later build, the agreed scope is the scope expressly set out or incorporated into the separate written build agreement.

A statement made during an enquiry, AI conversation or informal discussion does not override a written specification or later build agreement unless we expressly agree in writing that it does.

12. Cancelling before we start

You may cancel the specification stage before we begin substantive work preparing the specification.

If you have already paid and we have not started substantive work, we will refund the discovery fee in full.

13. Cancelling after we start

You may cancel after we have started preparing your specification.

If you do, we may retain a reasonable amount from the discovery fee to reflect work already performed.

The amount retained will not exceed the discovery fee you paid.

Any remaining balance will be refunded.

For these Terms, we have started preparing your specification when a person or our internal production system begins substantive work converting your accepted brief into the paid specification.

14. After the specification is delivered

Once the completed specification has been delivered, we do not provide a refund merely because you change your mind or decide not to proceed with the project.

This does not affect any right or remedy you have under the Australian Consumer Law.

If the specification does not meet a consumer guarantee or otherwise fails to comply with obligations that cannot lawfully be excluded, your rights are dealt with under section 15.

15. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Where the Australian Consumer Law applies, our services come with statutory guarantees, including guarantees that services will be provided with due care and skill and, where applicable, will be reasonably fit for a purpose that has been made known to us.

Where the Australian Consumer Law permits us to limit a remedy for failure to comply with a consumer guarantee, our liability is limited only to the extent permitted by that law.

References in these Terms to a “consumer” include any person or business that is treated as a consumer under the Australian Consumer Law.

16. Nature of the specification

The specification is a planning and discovery document based on the information reasonably available to us at the time it is prepared.

It may identify proposed functionality, requirements, assumptions, integrations or technical approaches.

Software and website projects can require further technical investigation, validation or changes before or during development.

The specification does not guarantee:

Nothing in this section excludes our responsibility to prepare the specification with the level of care and skill required by law.

17. Third-party developers and contractors

You may give your specification to another developer, agency or contractor.

We are not responsible for the acts, omissions, pricing, development decisions, implementation or performance of another developer or service provider.

We are also not responsible for modifications another person makes to the specification after delivery.

Nothing in this section excludes liability we may have for the services that we ourselves provided.

18. Liability

This section is subject to section 15 and any other liability that cannot lawfully be excluded or limited.

To the maximum extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of opportunity or loss of data arising from the specification service.

Our aggregate liability arising from the paid specification service is limited to the greater of:

except to the extent that a higher liability cannot lawfully be excluded or limited.

We do not guarantee that madereal.com.au, the AI assistant or any online service will always be available, uninterrupted or error-free.

19. Privacy

Our Privacy Policy explains how we collect, use, disclose, store and protect personal information.

Our Privacy FAQ provides a simpler explanation of those practices.

If you use the AI conversation feature, information you enter may be processed by a third-party AI provider outside Australia as the conversation occurs.

Further information about that processing is set out in the Before You Start section of our Privacy Policy, which is linked before the conversation begins.

If you choose to submit a brief, we may store the submitted information and the associated conversation as described in our Privacy Policy.

The Privacy FAQ is explanatory only and does not override the Privacy Policy or these Terms.

20. Changes to these Terms

We may update these Terms from time to time.

Changes apply prospectively.

The version that applies to your specification-stage contract is the version you accepted when that contract was formed.

We will not retrospectively change the agreed terms of paid work already underway without your agreement, except where a change is required by law.

If a material change affects active work, we will notify affected customers where reasonably practicable.

21. Which document controls

If there is an inconsistency between documents relating to your project:

  1. a later written build agreement governs the build work;
  2. the written specification governs the description of the specification-stage deliverable;
  3. these Terms govern the Made Real discovery and specification service; and
  4. enquiry forms, AI conversations, emails and informal discussions do not override the documents above unless expressly incorporated in writing.

The Privacy Policy governs the handling of personal information.

22. Electronic communications

You agree that we may communicate with you electronically in connection with your enquiry and services, including by email and through madereal.com.au.

An electronic communication is treated as written communication for the purposes of these Terms where permitted by law.

23. Entire agreement

These Terms and any documents expressly incorporated into them contain the agreement between us relating to the discovery and specification stage.

They replace earlier discussions or communications about that stage to the extent those discussions are inconsistent with the final written agreement.

This section does not exclude liability for misleading or deceptive conduct or any other liability that cannot lawfully be excluded.

24. Assignment

You may not transfer your rights or obligations under the paid specification agreement to another person without our consent, which we will not unreasonably withhold.

We may transfer our rights and obligations as part of a genuine sale, restructuring or transfer of the Made Real business, subject to applicable law.

25. No waiver

If either party does not immediately enforce a right under these Terms, that does not mean the right has been waived.

26. Severability

If any provision of these Terms is found to be invalid, illegal or unenforceable, that provision is to be read down to the minimum extent necessary.

If it cannot be read down, it is severed and the remainder of these Terms continues to operate.

27. Governing law

These Terms are governed by the laws of Victoria, Australia.

The parties submit to the courts and tribunals having jurisdiction in Victoria, subject to any rights a consumer has under applicable law to bring a claim elsewhere.

28. Contact us

Questions about these Terms can be sent to:

My Trade Cover Pty Ltd
Trading as Made Real
Website: madereal.com.au
Email: [email protected]